Refund and Cancellation Policy

1. Scope

This Refund and Cancellation Policy applies to software services, subscriptions, modules, wallet payments, support services, implementation services, training, and other digital services purchased through maclogisystems.

2. Digital Service Delivery

Our services are delivered digitally through account activation, online access, remote support, configuration, or electronic communication. Since services are digital and may be activated immediately after payment, refund eligibility depends on service activation status, usage, and the selected plan.

3. Cancellation Before Activation

If you request cancellation before the software service is activated or before any implementation, customization, onboarding, or support work has started, the payment may be eligible for a full refund after verification.

4. Cancellation After Activation

If a subscription or service is cancelled after activation, any eligible refund may be calculated on a prorated basis for the unused service period, subject to deductions for consumed usage, setup, gateway charges, taxes, customization, implementation, training, or support already delivered.

For services replaced, upgraded, or downgraded through the application, any eligible prorated refund may be credited to the user's wallet and adjusted against the new service purchase where applicable.

5. Non-Refundable Items

• Completed implementation, customization, setup, migration, training, or consulting work.
• Services fully used or expired before the cancellation request.
• Gateway charges, bank charges, taxes, or statutory deductions where not recoverable.
• Amounts related to misuse, policy violation, fraudulent activity, or account suspension caused by the user.
• Third-party licenses, integrations, or external services purchased on behalf of the customer unless the provider allows refund.

6. Failed, Duplicate, or Excess Payments

If payment is debited but the order is not confirmed, or if duplicate or excess payment is made, please contact support with the payment reference, order number, date, and amount. After verification with the payment gateway or bank, the amount will be refunded or credited to your wallet as applicable.

7. Refund Mode and Timeline

Approved refunds may be processed to the original payment method, bank account, or maclogisystems wallet depending on the transaction type and system eligibility. Refund processing typically takes 7 to 10 business days after approval, but bank or payment gateway timelines may vary.

8. How to Request Cancellation or Refund

To request cancellation or refund, contact us through the Contact Us page and include your registered email address, order number, payment reference, service name, and reason for cancellation or refund.

9. Disputes and Verification

All refund and cancellation requests are subject to verification of payment status, service activation, usage records, wallet transactions, order history, and applicable service terms. maclogisystems reserves the right to reject requests that are incomplete, fraudulent, abusive, or outside the applicable policy.

10. Policy Updates

We may update this Refund and Cancellation Policy from time to time. Updates will be posted on this page and will apply from the date of publication unless otherwise stated.